Service Level Agreements (SLAs)
A service level agreement defines the level of service a buyer expects from their supplier. It sets out how the level of service will ...
Key Performance Indicators (KPIs)
Key performance indicators or KPIs often feature in procurement contracts. They are used to monitor the performance of a supplier and ...
Ask the Expert - Fundamentals of Contract Management
Contract management encompasses everything from establishing the business case and confirmation of need through to relationship ...
Ask the Expert - Challenges of Covid-19 on Supply Chains
Health Procurement Africa experts discuss the key challenges faced by procurement and supply chain professionals and the situation post ...
The Improvement Cycle
Operational improvements focus on the prevention of errors, eliminating defects, cost reduction and doing things faster and more ...
Ask the Expert - Contract Management Operational
In this webinar and downloads, we explore what Contract Management is, how you define and manage contractual terms, the importance of ...
Supplier Performance Management - The Interview
I am joined by Duncan, a U.K expert in procurement and supply. We are talking about managing the performance of your suppliers, and how ...
Overview of Supplier Performance
Regularly tracking the performance of your suppliers and your relationship with key suppliers is critical to ensure the success of your ...
Supplier Performance Scorecard
It is important to know that your organisation is getting the products and services from its suppliers for which you have paid. With ...
Preparing a Service Level Agreement
What is a Service Level Agreement (SLA) Possibly the best known definition of an SLA is that of Hiles[1]: ‘An agreement between the ...
A Comparison of Covid-19 Vaccine Contracts
In early 2021 the EU suffered supply shortages of a Covid-19 vaccine from AstraZeneca. The EU indicated that the supplier was in breach ...
Contracting Strategies for Medical Equipment Procurement
There are three common contracting strategies for procuring medical equipment: purchase; lease; and managed equipment services ...